FAQs - Frequently Asked Questions

Q: What is www.niiya.co?
www.niiya.co is a premium 925 sterling silver jewellery brand, offering handcrafted designs that blend timeless elegance with everyday luxury.

Q: How do I place an order?
Simply browse our collection, add your favourite pieces to your cart, and proceed to checkout.

Q: What payment methods do you accept?
We accept all major debit/credit cards, UPI, net banking, and digital wallets. All transactions are processed securely via trusted gateways.

Q: Can I cancel or change my order after placing it?
Orders can be cancelled within 12 hours if not yet shipped. Once shipped, cancellations are not possible. Please refer to our Cancellation Policy.

Q: Do you offer free shipping?
Yes, free shipping is available on all orders above ₹799 within India. Orders below ₹799 attract standard shipping charges.

Q: How long does delivery take?
Orders are processed within 48 hours. Delivery typically takes 3–7 working days, depending on your location.

Q: How can I track my order?
Once shipped, tracking details are shared via WhatsApp, SMS, and email.

Q: Can I return or exchange my jewellery?
Yes, eligible items can be returned or exchanged within 15 days of delivery, provided they are unused, unworn, and in original packaging with tags and certificates intact.

Q: Are customised or personalised items returnable?
No, customised jewellery, idols, utensils, coins, and gift cards are non-returnable unless defective or damaged.

Q: How long do refunds take?
Refunds are processed within 7–10 business days after we receive and inspect the returned item. Orders placed during sales/offers are refunded as www.niiya.co Wallet credits.

Q: Is www.niiya.co jewellery made of genuine silver?
Yes, every piece is crafted from certified 925 sterling silver.

Q: How do I care for my jewellery?

• Keep away from moisture, perfumes, and chemicals.
• Store in a zip-lock pouch or box.
• Wipe gently with a soft cloth after use to maintain shine.

Q: How will my jewellery be packaged?
Each piece comes in premium www.niiya.co packaging, designed for both protection and gifting.

Q: Do you offer gift wrapping or personalised notes?
Yes, you can request special gift wrapping or add a personalised message at checkout.

Q: How can I contact www.niiya.co?

info@niiya.co
9321093373